Exchanges & Returns Policy

At Gaby Tsu Fit, we are dedicated to providing exceptional coaching services both online and in-person. To ensure clarity and fairness, we have established the following policies regarding cancellations, refunds, and rescheduling.

Refund and Rescheduling Policy for Service Issues

Service Quality Issues:

If you experience any issues with the quality or delivery of your purchased coaching service, please notify us within 24 hours of the session.

Reporting the Issue: Contact us with a detailed description of the problem. Provide any relevant information to help us understand and verify the issue.

Review and Resolution:

Our team will review the reported issue within 3 business days. If the issue is confirmed, you will be offered one of the following:

Reschedule:

We will arrange for a rescheduled session at no additional cost.

Refund: If rescheduling is not feasible, a full refund will be issued to the original payment method.

Cancellation and Refund Policy for Non-Issued Services

Cancellation of Scheduled Services:

Users may cancel or request a refund for a scheduled coaching session up to 24 hours before the session.

24-Hour Notice Policy:

Refund requests made within 24 hours of the scheduled session will not be processed, and no refund will be issued.

Refund Process: For eligible cancellations, a full refund will be issued to the original payment method within 5 business days of the cancellation request.

Rescheduling: Users may also request to reschedule their session up to 24 hours before the scheduled time without any penalty.

Additional Notes: Once the coaching session has been delivered, it is not eligible for return or refund unless there is a verified issue with the service.

General Terms

Late Cancellations:

Sessions canceled with less than 24 hours’ notice will be charged in full. This policy helps us manage our schedule and maintain availability for all clients.

No-Show Policy:

If a client does not show up for a scheduled session without prior notice, the session will be considered a no-show and will be charged in full.

Trainer Cancellations:

Should your trainer need to cancel a session with less than 24 hours' notice, you will be entitled to one free session upon rescheduling. This session must be redeemed within 7 days of the original cancellation.

Contact Us

If you have any questions or need assistance with your exchange or return, please contact our customer service team. You may also submit your questions by completing the form here.

We are here to help and ensure your experience with our coaching services is exceptional.

These policies aim to ensure clarity, fairness, and the smooth operation of our business, while respecting our clients’ needs and maintaining the quality of our services.

This policy structure draws from established practices within the personal training industry, ensuring that both you and your clients are protected and well-informed​.

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